AND THE BORING STUFF

Payments

Payments can be made using any major debit or credit card. Alternatively get in touch and I can invoice you directly or you can organise payment by cheque or money order. 

Buying art from this site is done securely and safely using Stripe. To purchase artwork, simply use the drop down menus on a photo’s product page and choose your medium and size then proceed to check out. Custom sizes are always available, just get in touch if you need help.

If you are UK resident you can now pay for your print in four two weekly instalments through an integration between Stripe, Squarespace and Clearpay - there’s no application, onboarding, or underwriting process to get started, just choose Clearpay at checkout.

Shipping

I provide fully insured tracked shipping worldwide using the Royal Mail, Parcelforce Worldwide or DPD at my discretion with all dispatches being at discounted rates. Paper prints over 12 inches on the short side and panoramas will be dispatched in a secure image grade postal tube, with smaller prints dispatched flat.

You will receive an automatic confirmation of your order but once I am personally aware of it I will e-mail you to let you know how things are progressing. Once your print is dispatched you will be informed and provided with tracking information.

Proof of postage and delivery is always obtained.

UK Shipping - I provide FREE fully insured and Tracked postage throughout the UK.

International Shipping, Import Duties and Tax - Shipping is calculated based on your location and while I use express shipping where available shipping times will vary depending on your location.  I will provide full commercial invoices but am unable to label your parcel as a gift.  Any applicable import duty or customs fees are the buyers responsibility and may be payable to customs in the destination country.  

Buying from the EU - Following Brexit, the rules around VAT and import duty on EU shipments have changed. If shopping from the EU you can select your country and will see prices exclusive of TAX or duties. EU customers are now responsible for any VAT or import duty payable on any delivery. These charges are out of my hands and if applied to your order will be payable to customs in the destination country. I will provide full invoices.

Large Prints - Acrylic and Canvas Wrap prints clearly take more posting than if thet are supplied in a tube. If necessary I will contact you about any additional shipping charges above and beyond the standard charges to see how you wish to proceed.

Note: Prints are made to order and though they will normally dispatch much sooner, please allow up to 21 days for delivery. Also please be aware that if the print you wish to purchase is numbered 1 of 50, i.e. is the first print in the edition, I may not have set up the print with the printers and so it may require some adjustment to get the perfect result. This process may add a few days to the delivery time though it still shouldn’t impact on the 21 day maximum. 

Return policy

I’m confident that you’ll be delighted with your investment and have no wish to return it, but if you are disatisfied with the product you can return it for a full refund within 14 days of purchase.

Cancellations - Once payment has been accepted the order will be deemed to be a binding contract and to cancel you should follow the returns process below.  At my discretion it may be possible to cancel your order if it has not yet been printed.  To request a cancellation get in touch via the contact page quoting the image title and your order number. Please be aware that printing is carried out by an outside agency potentialy at significant cost and once printed the order cannot be cancelled.  

Damages - Please check the print when it arrives with you, if it’s damaged it affords you the opportunity to return it while the product is still covered by postal insurance. If possible take a photograph of the damage (proved to speed up insurance claims) and return the print to me so that I can chase up the insurance and get a replacement print to you as quickly as possible. The cost of returning a damaged print will be reimbursed in full.

Refunds - I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

If you have any questions regarding any of the terms and conditions please email or phone me.